Bilingual Front Desk & Patient Experience Coordinator

Athletico; Oak Park (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA

401(k) Match

Paid Time Off

Life Insurance

EAP

Commuter Benefits

Job summary

Athletico is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and report to the Clinic Manager in a full-time role.

Responsibilities include intake, eligibility verification, educating patients on payments, and coordinating with PES/Billing. A focus on HIPAA, data integrity and patient satisfaction is essential.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Proficient with MS Office (Outlook/Excel).
• Knowledge of insurance benefits and patient payments preferred.
• Experience with healthcare administration preferred.
• 1-2 years in customer service required.

Responsibilities

• Deliver an exceptional front-office experience with greeting and issue resolution.
• Complete patient intake and registration with demographic and insurance verification.
• Educate patients on financial responsibilities and digital tools.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability.

Skills

Customer service

MS Office

Communication

Data entry

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards/Reporting

Job description

Athletico is seeking a Patient Experience Coordinator (PEC) to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and report to the Clinic Manager in a full-time role.

Responsibilities include intake, eligibility verification, educating patients on payments, and coordinating with PES/Billing. A focus on HIPAA, data integrity and patient satisfaction is essential.