Credit Card Support & Solutions Specialist I

Testing Site - JPMC; Heathrow (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build customer relationships, and provide innovative solutions in a fast-paced environment.

The role emphasizes empathy, accuracy, and adherence to regulations as you navigate multiple systems and collaborate with teammates to meet goals.

Qualifications

• 1+ year of customer-facing experience on phone or in person.
• Ability to multitask with computer systems and maintain accuracy.
• Ability to handle complex customer interactions with empathy and sound judgment.
• Ability to adapt to new situations and navigate different cultural contexts.
• Thrives in a fast-paced, results-driven environment and learns quickly.

Responsabilités

• Manages a high volume of inbound calls (potentially >100 daily) delivering support for financial products.
• Interprets customer needs and delivers insights to assist decisions.
• Navigates multiple computer systems efficiently and accurately.
• Works both independently and with the team to drive success and achieve goals.
• Follows all regulatory and departmental practices and procedures.
• Treats each customer interaction with respect and empathy.

Connaissances

Communication

Information gathering

Decision making

Customer support

Multitasking

Empathy

Adaptability

Problem solving

Computer literacy

Team collaboration

Formation

High School Diploma or GED

Description du poste

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build customer relationships, and provide innovative solutions in a fast-paced environment.

The role emphasizes empathy, accuracy, and adherence to regulations as you navigate multiple systems and collaborate with teammates to meet goals.