Bilingual Inbound Account Service Specialist I

Testing Site - JPMC; Heathrow (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase seeks a Specialist I in Account Service to be the first point of contact for clients, providing exceptional service for various financial products. You will handle inbound calls, build strong relationships, and offer solutions to meet client needs in a fast-paced call center setting.

The role emphasizes communication, multitasking, and results-driven performance, with adherence to established procedures and collaboration with supervisors for non-standard issues.

Qualifications

• Bilingual Spanish and English fluency required for this role.
• 1 year of experience in phone or face-to-face customer interactions.
• Strong communication, information gathering and decision-making skills.
• Ability to multitask across multiple computer systems with accuracy.
• Empathy, composure and sound judgment in complex customer interactions.
• Flexibility to adapt to new situations and diverse cultural contexts.
• Experience in fast-paced, results-driven environments.

Responsibilities

• Manage a high volume of inbound calls and provide comprehensive support for financial products.
• Interpret customer needs and deliver ongoing insights and solutions.
• Navigate multiple computer systems efficiently and accurately.
• Work independently and with teammates to achieve goals and maintain quality.
• Follow regulatory and departmental procedures and document interactions.
• Own each customer interaction and respond with empathy and respect.

Skills

Bilingual Spanish-English

Communication

Information gathering

Decision-making

Customer interaction

Multitasking

Empathy

Regulatory awareness

Teamwork

Problem solving

Learning quickly

Computer literacy

Education

High School Diploma or GED

Job description

JPMorganChase seeks a Specialist I in Account Service to be the first point of contact for clients, providing exceptional service for various financial products. You will handle inbound calls, build strong relationships, and offer solutions to meet client needs in a fast-paced call center setting.

The role emphasizes communication, multitasking, and results-driven performance, with adherence to established procedures and collaboration with supervisors for non-standard issues.