Bilingual Account Service Specialist (English/Spanish)

JP Morgan Chase; Heathrow (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorganChase in the United States is seeking a Specialist I in Account Service to be the first point of contact for clients across financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions in a fast-paced call center environment.

You'll use multiple computer systems, work within established procedures, and escalate non-standard issues to your supervisor.

Qualifications

• Fluency in English and Spanish is required.
• Experience in customer service or call centers.
• Ability to listen, assess needs, and provide clear solutions.
• Strong written and verbal communication skills.
• Proficiency with computer systems and multitasking in a fast-paced environment.

Responsibilities

• Manages a high volume of inbound calls delivering support for financial products.
• Interprets customer needs and provides continuous insights.
• Navigates multiple computer systems efficiently.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental procedures and handles standard to routine issues.

Skills

Bilingual Spanish-English

Customer service

Phone support

Multitasking

Computer literacy

Education

High school diploma or GED

Tools

CRM software

Call center platforms

Job description

JPMorganChase in the United States is seeking a Specialist I in Account Service to be the first point of contact for clients across financial products. You will handle inbound calls, build strong relationships, and provide innovative solutions in a fast-paced call center environment.

You'll use multiple computer systems, work within established procedures, and escalate non-standard issues to your supervisor.