Bilingual Auto Finance Customer Support Specialist

Testing Site - JPMC; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorganChase in Tempe is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering reliable customer service across financial products in a fast-paced call center.

You will handle inbound calls, build strong relationships, and offer practical solutions while following established procedures; fluency in Spanish and English is required, with empathy and good judgment guiding every interaction.

Qualifications

• Fluent in both Spanish and English.
• Customer service experience in phone or in-person settings.
• Ability to multitask with computer systems and work accurately.
• Excellent empathy, composure and judgment in customer interactions.
• Adaptable to fast-paced, dynamic environments.
• Willingness to learn products and systems quickly and seek feedback.
• Strong computer literacy and professional communication.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency and resilience.
• Excels independently and with the team to drive success and achieve goals.
• Follows all regulatory and departmental practices diligently.
• Takes ownership of each customer interaction with empathy and respect.

Skills

Bilingual Spanish/English

Customer service

Multitasking

Empathy

Adaptability

Learning agility

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in Tempe is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering reliable customer service across financial products in a fast-paced call center.

You will handle inbound calls, build strong relationships, and offer practical solutions while following established procedures; fluency in Spanish and English is required, with empathy and good judgment guiding every interaction.