Bilingual Collections Specialist II (Spanish/English)

JP Morgan Chase

Tempe (AZ)

On-site

USD 38,000 - 48,000

Full time

9 days ago

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Benefits offered by this job

Shift differential 10%

Job summary

JPMorgan Chase in Tempe, AZ is seeking a Bilingual Collections Specialist II to serve as the first contact for clients, delivering customer service for various financial products. The role involves handling inbound calls, building relationships, and offering solutions to meet client needs within a fast-paced call center.

Candidates must be fluent in Spanish and English and have at least two years of phone or in-person customer service experience.

Qualifications

Bilingual fluency in Spanish and English required.
2+ years of customer service experience over phone or in person.
Strong communication, negotiation and information gathering skills.
Ability to manage complex interactions with empathy and sound judgment.
Proficiency with CRM/computer systems and multitasking.
High school diploma or GED is required.

Responsibilities

Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily).
Uses customer service expertise to interpret needs and deliver solutions.
Navigates multiple computer systems with efficiency and resilience.
Works independently and with the team to drive success and meet goals.
Follows regulatory and departmental practices and procedures.
Takes ownership of each customer interaction with respect and empathy.