Bilingual Financial Services Customer Care Specialist

Testing Site - JPMC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, handling inbound calls and delivering exceptional service for a range of financial products. The role emphasizes empathy, problem solving, and adherence to established procedures in a fast-paced call center environment.

You will engage with customers in Spanish and English, build relationships, and provide innovative solutions while navigating multiple computer systems.

Qualifications

• Bilingual Spanish and English required.
• Strong communication and decision-making skills.
• At least 1 year of customer service experience in phone or in-person settings.
• Ability to multitask with computer systems while serving customers.
• Empathy, composure and sound judgment in interactions.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Interprets needs and delivers continuous insights to customers
• Navigates multiple computer systems with efficiency and adaptability
• Works independently and with a team to drive success and achieve goals
• Follows regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction with empathy and respect

Skills

Bilingual Spanish/English

Customer service

Phone/face-to-face support

Multitasking

Communication skills

Empathy and composure

Computer literacy

Education

High school diploma or GED

Tools

Computer systems proficiency

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, handling inbound calls and delivering exceptional service for a range of financial products. The role emphasizes empathy, problem solving, and adherence to established procedures in a fast-paced call center environment.

You will engage with customers in Spanish and English, build relationships, and provide innovative solutions while navigating multiple computer systems.