Inbound Banking Account Service Specialist

JP Morgan Chase; Tempe (AZ); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

JP Morgan Chase in Tempe, AZ is seeking an Account Specialist I–Lease End Consulting to deliver exceptional customer service for financial products. You will be the first point of contact for clients, handling inbound calls, building relationships, and offering solutions in a fast-paced environment.

The role emphasizes empathy, multi-system navigation, and adherence to procedures while contributing to team goals and customer satisfaction.

Qualifikationen

• High school diploma or GED required.
• At least 1 year of experience in phone or face-to-face settings.

Aufgaben

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Kenntnisse

Clear communication

Info gathering

Decision making

Multitasking

Empathy

Fast-paced work

Problem solving

Adaptability

Learning quickly

Customer service

English skills

Ausbildung

High school diploma or GED

Jobbeschreibung

JP Morgan Chase in Tempe, AZ is seeking an Account Specialist I–Lease End Consulting to deliver exceptional customer service for financial products. You will be the first point of contact for clients, handling inbound calls, building relationships, and offering solutions in a fast-paced environment.

The role emphasizes empathy, multi-system navigation, and adherence to procedures while contributing to team goals and customer satisfaction.