Bilingual Field Service Delivery Manager

Valet Living; Duluth (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401k and retirement plan

Employee assistance programs

Travel opportunities

Job summary

MultiPro Property Solutions in Duluth, GA is seeking a Bilingual Service Delivery Manager to oversee daily Make Ready, Repair & Maintenance across apartment communities. The role requires field-based leadership, contractor management, and close client interaction to ensure timely, high-quality service.

The position offers a competitive starting salary with a 10% annual target bonus, and a fully on-site work environment within a territory that requires travel.

Qualifications

• 5+ years managing services in a high-volume, transactional environment.
• Directing independent contractors and managing onsite service delivery.
• Strong commitment to service excellence and client satisfaction.
• Ability to manage multiple priorities, analyze issues, and implement solutions.
• Comfortable working directly with onsite decision-makers and field partners.

Responsibilities

• Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned properties.
• Ensure work is completed on time, meets quality standards, and aligns with client expectations.
• Source, select, and dispatch qualified independent contractors.
• Conduct site visits to confirm job status, quality, and compliance.
• Maintain communication with clients and contractors regarding job details and progress.
• Coordinate follow-up repairs, touch-ups, and return visits as needed.
• Manage service issues and escalations with leadership as needed.
• Achieve KPIs such as go-back rates and client retention.

Skills

Service operations

Field leadership

Customer focus

Analytical skills

Relationship building

Problem solving

CRM experience

Subcontractor recruiting

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree or higher preferred

Tools

Salesforce

Job description

MultiPro Property Solutions in Duluth, GA is seeking a Bilingual Service Delivery Manager to oversee daily Make Ready, Repair & Maintenance across apartment communities. The role requires field-based leadership, contractor management, and close client interaction to ensure timely, high-quality service.

The position offers a competitive starting salary with a 10% annual target bonus, and a fully on-site work environment within a territory that requires travel.