Compassionate Eligibility Clerk - Help Texans Access Care

Texas Health and Human Services; Anson (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Time off benefits

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) seeks an Eligibility Services Clerk (ES Clerk II) in ANSON, TX to provide clerical support to the AES division, process mail, review applications, and respond to client inquiries in a fast-paced setting.

The role requires a High School diploma or GED and favors those with customer service experience and strong computer/data entry skills. Bilingual English/Spanish encouraged, with potential for telework as noted by agency policies.

Qualifications

• Knowledge of computers and internet usage.
• Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
• Ability to complete required work within specified deadlines.
• Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
• Ability to communicate verbally and in writing.
• Ability to establish rapport with and relate to clients.
• Ability to maintain effective working relationships with others.
• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) Skills Preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Opens, dates, sorts, or distributes mail.
• Prepares and proofreads correspondence, forms, and other documents, using a computer and software.
• Communicates on a basic level with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High School diploma or GED

Tools

Computer usage

Data entry

Job description

Texas Health and Human Services Commission (HHSC) seeks an Eligibility Services Clerk (ES Clerk II) in ANSON, TX to provide clerical support to the AES division, process mail, review applications, and respond to client inquiries in a fast-paced setting.

The role requires a High School diploma or GED and favors those with customer service experience and strong computer/data entry skills. Bilingual English/Spanish encouraged, with potential for telework as noted by agency policies.