Eligibility Services Specialist

Health & Human Services Comm; Bandera (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Health & Human Services Comm in Texas seeks an Eligibility Services Clerk to support the AES division. The role focuses on clerical tasks, processing applications, documents, and data entry to connect clients with food, medical care, cash assistance and other services.

You will handle mail, open and date stamp, log and route complete applications, respond to inquiries, and maintain records. Strong attention to detail, basic policy understanding, and ability to work in a fast-paced environment

Qualifications

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty (30) hours credit from an accredited college or university OR one (1) year of customer service work experience is preferred.
• Bilingual (English / Spanish) skills preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Responsibilities

• Process mail, open and date stamp incoming applications and supporting documents.
• Review applications for required signature, date, and supporting documents.
• Log applications and assign complete applications for processing.
• Return incomplete applications to clients and assist with completion when necessary.
• Respond to client inquiries and requests for assistance.

Skills

Customer service

Bilingual (English/Spanish) preferred

Education

High School diploma or GED

Job description

Health & Human Services Comm in Texas seeks an Eligibility Services Clerk to support the AES division. The role focuses on clerical tasks, processing applications, documents, and data entry to connect clients with food, medical care, cash assistance and other services.

You will handle mail, open and date stamp, log and route complete applications, respond to inquiries, and maintain records. Strong attention to detail, basic policy understanding, and ability to work in a fast-paced environment