Impactful Eligibility Services Specialist

Health & Human Services Comm; Anson (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance (100% paid)

Pension plan

Paid time off

Job summary

HHSC Access and Eligibility Services division seeks qualified individuals for Eligibility Services Clerk (ES Clerk II). Provide clerical support, process mail, review applications, and respond to client inquiries in a fast-paced environment.

Candidates should have a High School diploma, customer service experience, and basic computer skills. Bilingual English/Spanish preferred. This full-time position in Anson, Texas offers a steady schedule and comprehensive benefits.

Qualifications

• High School diploma or GED equivalent is required.
• Experience working in a professional customer service environment.
• Thirty hours credit from an accredited college or university OR one year of customer service work experience is preferred.
• Bilingual (English / Spanish) skills preferred.
• Work experience using a computer for inquiry and data entry, preferred.

Responsibilities

• Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
• Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.
• Communicates on a basic level with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
• Maintains records, files, or logs including filing, retrieving, or purging.
• Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
• Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Skills

Computers and Internet usage

Customer service communication

Education

High School diploma or GED

Job description

HHSC Access and Eligibility Services division seeks qualified individuals for Eligibility Services Clerk (ES Clerk II). Provide clerical support, process mail, review applications, and respond to client inquiries in a fast-paced environment.

Candidates should have a High School diploma, customer service experience, and basic computer skills. Bilingual English/Spanish preferred. This full-time position in Anson, Texas offers a steady schedule and comprehensive benefits.