Bilingual Eligibility Services Associate

Health & Human Services Comm; Zapata (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Health & Human Services Commission (HHSC) is seeking an Eligibility Services Clerk (ES Clerk II) in Zapata, Texas. The role provides clerical support to Eligibility Operations, processes mail and applications, and ensures documentation compliance for processing.

The position requires a High School diploma or GED and experience in a professional customer service environment. Bilingual English/Spanish is preferred. This is a full-time, on-site role with occasional overtime and up to 10% travel.

Qualifications

• High School diploma or GED required.
• Experience in a professional customer service environment.
• Bilingual English/Spanish preferred.

Responsibilities

• Process mail, open and date stamp incoming applications and supporting documents.
• Review applications for required signature, date, and supporting documents.
• Log applications and assign complete applications for processing.
• Return incomplete applications to clients and assist with completion when necessary.
• Respond to client inquiries and requests for assistance.
• Handle data entry and maintain records with attention to detail.
• Occasionally work overtime or weekends as required.

Skills

Customer service experience

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Health & Human Services Commission (HHSC) is seeking an Eligibility Services Clerk (ES Clerk II) in Zapata, Texas. The role provides clerical support to Eligibility Operations, processes mail and applications, and ensures documentation compliance for processing.

The position requires a High School diploma or GED and experience in a professional customer service environment. Bilingual English/Spanish is preferred. This is a full-time, on-site role with occasional overtime and up to 10% travel.