Bilingual Eligibility Call Center Specialist (Remote)

Harris Health; Texas; Remote; USD 35,000 - 52,000; Full time

Job summary

Harris Health in Texas is seeking a customer-focused Eligibility Services representative to handle calls about health coverage and benefits. You will help clients complete eligibility steps, verify third-party coverage, and guide residents on required documentation.

This role supports a diverse community and relies on accurate data entry across EPIC systems. Ideal candidates have a high school diploma or GED, two years in customer service, and bilingual abilities (English-Spanish or

Qualifications

• High school diploma or GED.

Responsibilities

• Answers telephone calls regarding eligibility services and/or benefits.
• Takes appropriate action to resolve client problems and ensures policy and procedure are followed.
• Determines if patient has third party coverage and informs patient of required documents to complete eligibility.
• Screens calls to determine Harris County residency and informs non-residents of other resources.

Skills

Bilingual (Eng-Spanish)

Public contact

Writing

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Harris Health in Texas is seeking a customer-focused Eligibility Services representative to handle calls about health coverage and benefits. You will help clients complete eligibility steps, verify third-party coverage, and guide residents on required documentation.

This role supports a diverse community and relies on accurate data entry across EPIC systems. Ideal candidates have a high school diploma or GED, two years in customer service, and bilingual abilities (English-Spanish or