Bilingual Customer Support Specialist (Spanish/English)

Intelogix; Rocky Mount (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Full-time non-seasonal

Job summary

InteLogix in Rocky Mount, NC is seeking a customer-focused representative to engage customers by phone, chat, and email. You will resolve inquiries, process payments, document interactions, and collaborate across departments to ensure satisfaction.

The ideal candidate will have a High School Diploma, strong communication skills, and the ability to work weekends and holidays. Paid training and comprehensive benefits are offered.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Flexibility to work weekends/holidays.

Responsibilities

• Serve as the primary point of contact for customers via phone, chat, and email.
• Process payments and assist customers with transactions.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Document customer interactions across tools and platforms.
• Collaborate with other departments to resolve issues and escalate when needed.
• Stay updated on products, policies and industry trends to assist customers.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High School Diploma

Job description

InteLogix in Rocky Mount, NC is seeking a customer-focused representative to engage customers by phone, chat, and email. You will resolve inquiries, process payments, document interactions, and collaborate across departments to ensure satisfaction.

The ideal candidate will have a High School Diploma, strong communication skills, and the ability to work weekends and holidays. Paid training and comprehensive benefits are offered.