Bilingual Customer Success Rep — English/Spanish

GC Services Limited Partnership d/b/a InteLogix; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a customer service associate to greet customers, handle in-store duties, and process applications with a focus on accuracy and empathy. You will work in a full-time, non-seasonal role with paid training and comprehensive benefits.

The role requires bilingual English/Spanish communication, excellent attendance, and the ability to navigate multiple computer windows while delivering top-tier customer experience over the phone and in person.

Qualifications

• Bilingual English/Spanish required.
• Strong communication skills, both verbal and written.
• Ability to handle phone interactions with focus and professionalism.
• Excellent attendance and reliability.
• Comfort with computer windows/tabs and multitasking.
• Engage customers with empathy and problem-solving on calls.

Responsibilities

• Greet customers in storefront lobby and assist during shifts.
• Perform opening/closing duties and CSR greeter tasks.
• Process mail, applications, and account actions.
• Maintain documentation and data accuracy across systems.
• Support other departments as needed and resolve issues efficiently.

Skills

Bilingual (English/Spanish)

Phone customer service

Communication skills

Excellent attendance

Tech savviness

Stay engaged on phone

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a customer service associate to greet customers, handle in-store duties, and process applications with a focus on accuracy and empathy. You will work in a full-time, non-seasonal role with paid training and comprehensive benefits.

The role requires bilingual English/Spanish communication, excellent attendance, and the ability to navigate multiple computer windows while delivering top-tier customer experience over the phone and in person.