Bilingual Customer Support Specialist (Onsite)

Intelogix; Waco, Northern (TX, KY); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Full-time

Career advancement

Job summary

InteLogix is seeking a Bilingual Customer Service Representative to be based onsite in Waco, TX. You will be the primary contact for customers, addressing inquiries, resolving complaints, and guiding them to solutions with empathy and clear communication.

Ideal candidates are fluent in English and Spanish, at least 18 years old, with a High School Diploma or equivalent. The role includes paid training, health benefits, PTO, and opportunities for career advancement.

Qualifications

• Must be 18 years or older.
• Fluency in English and Spanish.
• Strong communication and listening skills.
• Ability to work weekends/holidays as needed.

Responsibilities

• Serve as primary contact for customers via phone.
• Address inquiries and resolve complaints.
• Document customer interactions across all tools/platforms.
• Collaborate with other departments to resolve issues.
• Aim to exceed customer satisfaction metrics.
• Stay updated on product knowledge.

Skills

Bilingual English & Spanish

Excellent communication skills

Phone support experience

Typing proficiency

Dependable attendance

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a Bilingual Customer Service Representative to be based onsite in Waco, TX. You will be the primary contact for customers, addressing inquiries, resolving complaints, and guiding them to solutions with empathy and clear communication.

Ideal candidates are fluent in English and Spanish, at least 18 years old, with a High School Diploma or equivalent. The role includes paid training, health benefits, PTO, and opportunities for career advancement.