Bilingual Customer Support Specialist

intelogix; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix is seeking a full-time customer service representative to serve as the primary phone point of contact for clients nationwide. You will address inquiries, guide customers through solutions, document interactions, and collaborate with other departments to resolve issues.

The role requires 18+ years, a high school diploma or equivalent, and bilingual English/Spanish fluency. A typing assessment is required, with weekend/holiday shifts possible.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in English and Spanish.
• Typing assessment required.
• Schedules vary based on job related factors.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

Bilingual English/Spanish

Phone communication

Typing speed

Computer literacy

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a full-time customer service representative to serve as the primary phone point of contact for clients nationwide. You will address inquiries, guide customers through solutions, document interactions, and collaborate with other departments to resolve issues.

The role requires 18+ years, a high school diploma or equivalent, and bilingual English/Spanish fluency. A typing assessment is required, with weekend/holiday shifts possible.