Bilingual Customer Support Specialist - Spanish

TEKsystems; Phoenix (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Retirement Plan

Job summary

TEKsystems in Phoenix, AZ seeks a Customer Service Center Representative to support customers and field sales agents with escalated inquiries, product information, and basic technical support in a fully onsite contract role.

The position emphasizes professionalism, empathy, and exceptional service, with collaboration across internal teams and a strong focus on accuracy, documentation, and customer satisfaction. Bilingual Spanish is a plus.

Qualifications

• Customer service experience required.
• Call center experience preferred.
• Technical support or help desk experience a plus.
• Strong communication and problem-solving skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Handle escalated customer service inquiries and requests in accordance with established procedures.
• Deliver a positive customer experience through professionalism, empathy, and problem-solving.
• Support field sales agents by providing insurance product information and assistance.
• Perform basic technical troubleshooting for customers and agents.
• Assist with new business, underwriting, claims, and compensation-related inquiries.
• Accurately document interactions and follow departmental guidelines.
• Maintain quality, productivity, and customer satisfaction metrics.
• Identify customer needs and provide effective solutions.
• Support business partners and collaborate with internal teams as needed.
• Uphold company values of Personal Connection, Empathy, Problem-Solving, and Ownership.

Skills

Customer service experience

Call center experience

Technical support or help desk

Strong communication

Bilingual/Spanish-speaking

Job description

TEKsystems in Phoenix, AZ seeks a Customer Service Center Representative to support customers and field sales agents with escalated inquiries, product information, and basic technical support in a fully onsite contract role.

The position emphasizes professionalism, empathy, and exceptional service, with collaboration across internal teams and a strong focus on accuracy, documentation, and customer satisfaction. Bilingual Spanish is a plus.