Bilingual Customer Support Agent (EN/ES) - Remote

AnswerHero; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO

Paid federal holidays

Company-provided equipment

Job summary

AnswerHero is hiring a Bilingual Phone Operator in a remote-friendly role. You will be the first voice for our clients, handling inbound calls in English and Spanish, taking messages, and scheduling appointments with professionalism and warmth.

We value compassionate communicators who excel at active listening and provide accurate, real-time messages. Prior call-center experience is not required due to comprehensive training and ongoing support.

Qualifications

• Fluency in English and Spanish (spoken and written).
• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone manners.
• Able to type accurately while on a call.
• Reliable internet and dedicated workspace for a professional setting.
• Dependability and consistent attendance in a 24/7 operation.
• Availability to work at least one weekend day.

Responsibilities

• Answer inbound calls promptly and professionally on behalf of our business clients.
• Communicate fluently in both English and Spanish.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support per client instructions.
• Follow client-specific call-handling instructions with care and consistency.
• Deliver a warm, efficient, and courteous experience on every call.

Skills

Bilingual English/Spanish

Empathy

Active listening

Telephone etiquette

Education

High school diploma or equivalent

Job description

AnswerHero is hiring a Bilingual Phone Operator in a remote-friendly role. You will be the first voice for our clients, handling inbound calls in English and Spanish, taking messages, and scheduling appointments with professionalism and warmth.

We value compassionate communicators who excel at active listening and provide accurate, real-time messages. Prior call-center experience is not required due to comprehensive training and ongoing support.