Bilingual Customer Care Specialist (EN/ES) - Remote

Answer Hero, LLC; United States; Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Paid Holidays

Remote-friendly setup

Bilingual premium

Job summary

AnswerHero, LLC is seeking compassionate bilingual agents to handle inbound calls for our business clients, delivering professional message-taking and appointment scheduling from a home workspace.

Fluency in English and Spanish is required, with an emphasis on empathy, accuracy, and customer care. This remote role supports a 24/7 operation and offers growth opportunities within the company.

Qualifications

• Fluency in English and Spanish (written and spoken).
• Strong empathy and active listening to understand caller needs.
• Clear, professional communication and message-taking on every call.

Responsibilities

• Answer inbound calls promptly and professionally for client companies.
• Communicate fluently in English and Spanish.
• Take accurate messages and relay them to clients in real time.
• Schedule appointments and provide general client support per client instructions.
• Follow client-specific call-handling instructions with care and consistency.

Skills

Bilingual English/Spanish

Empathy

Active listening

Telephone manners

Education

High school diploma or equivalent

Job description

AnswerHero, LLC is seeking compassionate bilingual agents to handle inbound calls for our business clients, delivering professional message-taking and appointment scheduling from a home workspace.

Fluency in English and Spanish is required, with an emphasis on empathy, accuracy, and customer care. This remote role supports a 24/7 operation and offers growth opportunities within the company.