Bilingual Customer Service Representative

Real Hires LLC; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Real Hires LLC is seeking a Bilingual Customer Service Representative to join a growing U.S.-based energy supplier. You will be among the first contacts for customers, listening to needs and delivering clear, professional solutions in English and Spanish.

You will handle calls, resolve issues with empathy, and document interactions while collaborating with internal teams. A remote, Mon-Fri schedule aligned with US time zones is expected.

Qualifications

• Bilingual English/Spanish required or strongly preferred.
• Experience in customer service or call center operations.
• Ability to work remotely with a reliable internet connection.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Listen to concerns and provide clear, accurate information.
• Resolve questions and issues with patience and professionalism.
• Document customer interactions accurately.
• Collaborate with internal teams to resolve needs.
• Participate in weekly 360° feedback sessions.

Skills

Fluent English & Spanish

Customer service

Call center experience

Communication & problem-solving

Customer-first attitude

Detail-oriented & organized

Remote work capability

Reliable internet & quiet workspace

Own computer/equipment

Mon–Fri US time zones

Job description

Help customers get the answers they need, in English and Spanish.

We’re looking for a Bilingual Customer Service Representative to join a growing U.S.-based energy supplier.

You’ll be one of the first people customers speak with. Your role is to listen, understand their needs, and provide clear solutions while making every interaction professional and positive.

If you enjoy helping people, solving problems, and communicating with confidence, you’ll fit right in.

What You’ll Do

• Handle inbound and outbound calls in English and Spanish.
• Listen to customer concerns and provide clear, accurate information.
• Resolve questions and issues with patience and professionalism.
• Make every customer feel heard, respected, and supported.
• Communicate with internal teams to help resolve customer needs.
• Keep customer interactions accurate and well documented.
• Participate in weekly 360° feedback sessions to strengthen your skills and performance.

What You’ll Bring

• Fluency in English and Spanish, both spoken and written.
• Previous experience in customer service, call center, or a similar role.
• Strong communication and problem-solving skills.
• A customer-first attitude with patience and empathy.
• Good attention to detail and strong organizational skills.
• Ability to work independently and stay productive in a remote setting.
• Reliable internet and a quiet, professional workspace.
• Your own computer and equipment for remote work.
• Flexibility to work a fixed Monday–Friday schedule aligned with U.S. time zones.

Why This Role Matters

Great customer service starts with great communication.

Your ability to listen, explain clearly, and solve problems can turn a difficult customer experience into a positive one.

You’ll have the opportunity to build your customer service skills, work with a growing team, and make a real difference in every conversation.

If you’re confident in English and Spanish and enjoy helping people, we’d love to meet you.