Remote Customer Success Rep – Bilingual EN/ES

4over; United States; Remote; USD 25,000 - 26,000; Full time

Job summary

4over, a remote-friendly employer in the United States, is seeking a Customer Success Representative to deliver top-tier support and guidance to customers. You’ll handle inquiries by phone or virtual chat, educate users about products, and strive to exceed expectations with empathy and clear communication.

Ideal candidates are bilingual in English and Spanish, possess strong time management and teamwork skills, and have experience in customer service.

Qualifications

• High School Diploma (or GED) required.
• Previous experience in customer service roles.
• Demonstrated history of stable employment.
• Bilingual in English and Spanish highly desirable.
• Experience in printing or wide format production preferred.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone, chat, or a combination of both.
• Record and notation of each customer interaction to keep accounts updated.
• Be a knowledgeable point of contact for new and existing customers.
• Handle complex requests with patience, professionalism, and empathy.
• Attend department/company meetings.

Skills

Communication

Time management

Self-motivation

Team collaboration

Tech proficiency

Education

High School Diploma

Tools

Office 365

Job description

4over, a remote-friendly employer in the United States, is seeking a Customer Success Representative to deliver top-tier support and guidance to customers. You’ll handle inquiries by phone or virtual chat, educate users about products, and strive to exceed expectations with empathy and clear communication.

Ideal candidates are bilingual in English and Spanish, possess strong time management and teamwork skills, and have experience in customer service.