Bilingual Customer Support Pro - Remote

Huzzle; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Huzzle is seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. You will be the primary contact for our diverse customer base, delivering seamless support in English and Spanish from anywhere.

This role emphasizes problem-solving, clear communication, and a commitment to exceptional customer experiences. As a remote contributor, you will handle inquiries, document interactions in our database, and collaborate with teams across countries.

Qualifications

• Fluent in English and Spanish, written and verbal.
• Proven experience in customer service or call center environments.
• Strong listening skills and empathy towards customers.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Resolve inquiries and complaints with accurate information about products or services.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department and ensure smooth hand-offs.
• Aim to meet or exceed KPIs related to call quality, resolution time, and satisfaction.
• Operate remotely with productivity and professionalism.

Skills

Bilingual English/Spanish

Active listening

Customer service experience

CRM software proficiency

Tools

CRM software

Job description

Huzzle is seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. You will be the primary contact for our diverse customer base, delivering seamless support in English and Spanish from anywhere.

This role emphasizes problem-solving, clear communication, and a commitment to exceptional customer experiences. As a remote contributor, you will handle inquiries, document interactions in our database, and collaborate with teams across countries.