Bilingual Customer Support Specialist (English/Spanish)

Techtronic Industries; Anderson (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Techtronic Industries, based in Anderson, South Carolina, is seeking a Bilingual Customer Service Representative to handle consumer, service center and distributor inquiries. The role requires English and Spanish fluency, strong phone and communication skills, and the ability to verify warranty coverage in a fast-paced environment.

The position is onsite at our Anderson, SC office with competitive wages and a comprehensive benefits package including tuition assistance, 401(k) and medical

Qualifications

• High School education or equivalent.
• Onsite position in Anderson, SC.
• Minimum one year in customer service / call center.
• Bilingual in English and Spanish with strong communication.
• Proficient with Word and Excel; Access a plus.

Responsibilities

• Respond to consumer, service center and distributor calls regarding policies.
• Verify and authorize warranty coverage for callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues with ASC or consumers; enforce policy flexibly.
• Provide locations to purchase parts and receive service.
• Enter orders, provide pricing and track stock/status.
• Other duties as assigned.

Skills

Bilingual: English & Spanish

Phone skills

Written & verbal communication

MS Word & Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Techtronic Industries, based in Anderson, South Carolina, is seeking a Bilingual Customer Service Representative to handle consumer, service center and distributor inquiries. The role requires English and Spanish fluency, strong phone and communication skills, and the ability to verify warranty coverage in a fast-paced environment.

The position is onsite at our Anderson, SC office with competitive wages and a comprehensive benefits package including tuition assistance, 401(k) and medical