Bilingual Customer Support Associate Anderson, SC

Techtronic Industries Co.; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/Dental/Vision coverage

Vacation and holidays

Job summary

Techtronic Industries Power Equipment in Anderson, SC, seeks a Bilingual Customer Service Representative to handle inbound calls, verify warranty coverage, and guide callers through warranty and non-warranty service processes. Onsite position with competitive wages and a comprehensive benefits package.

The role requires English and Spanish fluency, a high school education, and at least one year of relevant customer service experience. Proficiency in Word/Excel; Access is a plus.

Qualifications

• Must be bilingual in English and Spanish.
• High school education or equivalent.
• Onsite position.
• Minimum one year in customer service, call center, or closely related field with inbound call experience.
• Both written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel; Access would be a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.

Skills

Bilingual in English & Spanish

Written & verbal communication

Phone skills

Ability to handle high-stress calls

Microsoft Word

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Access (a plus)

Job description

Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

REQUIREMENTS

• Must be Bilingual in English & Spanish
• High School Education or equivalent.
• Onsite Position
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Both written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.