Bilingual Customer Support Associate Onsite Job Fair

Techtronic Industries; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

Techtronic Industries through its TTI Power Equipment unit is hiring Bilingual Customer Support Associates for the Anderson, SC location. The 1st shift runs Monday–Friday, 9:00 am–6:00 pm, with interviews and offers onsite during the event.

Starting pay is $17.11 per hour, with a comprehensive benefits package including tuition assistance, 401(k), medical/dental/vision, vacation and holidays. Weekend work is required.

Qualifications

• High School Education or equivalent.
• Minimum one year in TTI customer service, call center, or closely related field with inbound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Proficient with Microsoft Word and Excel; Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Inbound calls

Verbal communication

Written communication

Phone skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Access (plus)

Job description

Techtronic Industries through its TTI Power Equipment unit is hiring Bilingual Customer Support Associates for the Anderson, SC location. The 1st shift runs Monday–Friday, 9:00 am–6:00 pm, with interviews and offers onsite during the event.

Starting pay is $17.11 per hour, with a comprehensive benefits package including tuition assistance, 401(k), medical/dental/vision, vacation and holidays. Weekend work is required.