Bilingual Customer Support Associate — Onsite Job Fair

TTI Consumer Power Tools, Inc.

United States

On-site

USD 19,000 - 28,000

Full time

6 days ago

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Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC to hire Bilingual Customer Support Associates for the Customer Experience Department. The role is 1st shift, Monday–Friday, 9:00 am–6:00 pm, with a starting pay of $17.11/hr and weekend work required.

Responsibilities include handling customer calls, warranty verification, and order processing. Qualifications include a High School diploma and at least one year in customer service or call center work, with strong communication

Qualifications

High school education or equivalent.
1+ year in customer service, call center, or related field with inbound call exposure.
Strong written and verbal communication skills.
Ability to handle irate callers and high-stress situations professionally.
Proficient with Microsoft Word and Excel; Access a plus.

Responsibilities

Respond to consumer and distributor calls regarding company policies and procedures.
Verify and authorize warranty coverage for callers.
Provide guidance on warranty and non-warranty service.
Resolve issues for ASC or consumers while enforcing policies.
Direct callers to parts, service locations, and repair options.
Process orders and provide pricing and stock status to customers.
Perform other duties as assigned.