Bilingual Customer Support Associate

Techtronic Industries; Anderson (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Techtronic Industries, based in Anderson, South Carolina, is seeking a Bilingual Customer Service Representative to handle consumer, service center and distributor inquiries. The role requires English and Spanish fluency, strong phone and communication skills, and the ability to verify warranty coverage in a fast-paced environment.

The position is onsite at our Anderson, SC office with competitive wages and a comprehensive benefits package including tuition assistance, 401(k) and medical

Qualifications

• High School education or equivalent.
• Onsite position in Anderson, SC.
• Minimum one year in customer service / call center.
• Bilingual in English and Spanish with strong communication.
• Proficient with Word and Excel; Access a plus.

Responsibilities

• Respond to consumer, service center and distributor calls regarding policies.
• Verify and authorize warranty coverage for callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues with ASC or consumers; enforce policy flexibly.
• Provide locations to purchase parts and receive service.
• Enter orders, provide pricing and track stock/status.
• Other duties as assigned.

Skills

Bilingual: English & Spanish

Phone skills

Written & verbal communication

MS Word & Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Job Description: Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Job Description: Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and b growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

REQUIREMENTS:

• Must be Bilingual in English & Spanish
• High School Education or equivalent.
• Onsite Position
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Both written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.