Bilingual Customer Service Specialist (English/Spanish)

Techtronic Industries Co.; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/Dental/Vision coverage

Vacation and holidays

Job summary

Techtronic Industries Power Equipment in Anderson, SC, seeks a Bilingual Customer Service Representative to handle inbound calls, verify warranty coverage, and guide callers through warranty and non-warranty service processes. Onsite position with competitive wages and a comprehensive benefits package.

The role requires English and Spanish fluency, a high school education, and at least one year of relevant customer service experience. Proficiency in Word/Excel; Access is a plus.

Qualifications

• Must be bilingual in English and Spanish.
• High school education or equivalent.
• Onsite position.
• Minimum one year in customer service, call center, or closely related field with inbound call experience.
• Both written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel; Access would be a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.

Skills

Bilingual in English & Spanish

Written & verbal communication

Phone skills

Ability to handle high-stress calls

Microsoft Word

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Access (a plus)

Job description

Techtronic Industries Power Equipment in Anderson, SC, seeks a Bilingual Customer Service Representative to handle inbound calls, verify warranty coverage, and guide callers through warranty and non-warranty service processes. Onsite position with competitive wages and a comprehensive benefits package.

The role requires English and Spanish fluency, a high school education, and at least one year of relevant customer service experience. Proficiency in Word/Excel; Access is a plus.