Customer Support & Warranty Specialist - Onsite Interview Event

Techtronic Industries; Anderson (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

Techtronic Industries is hosting an onsite job fair in Anderson, SC to hire Customer Support Associates for the Customer Experience Department. Interviews will be conducted on-site during the event, with the role starting on the 1st shift at a starting pay of $16.00 per hour.

Comprehensive benefits are offered and interviews will occur at the event location. The position requires at least a high school education and customer service experience, with strong communication skills and proficiency in

Qualifications

• High School education or equivalent.
• Minimum one year in customer service or call center with inbound calls.
• Strong written and verbal communication.
• Ability to communicate clearly with callers.
• Ability to handle irate callers and high-stress situations.
• Excellent phone skills.
• Proficient with Word/Excel; Access is a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.

Skills

Inbound calls

Written/verbal skills

Phone skills

Calm under pressure

Customer service

Policy knowledge

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Access

Job description

Techtronic Industries is hosting an onsite job fair in Anderson, SC to hire Customer Support Associates for the Customer Experience Department. Interviews will be conducted on-site during the event, with the role starting on the 1st shift at a starting pay of $16.00 per hour.

Comprehensive benefits are offered and interviews will occur at the event location. The position requires at least a high school education and customer service experience, with strong communication skills and proficiency in