Bilingual Customer Support Specialist (English/Spanish)

Uline; Anaheim (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline is seeking a Bilingual Customer Support Specialist for our California branch in Ontario. You'll handle orders, answer product and shipping questions, and deliver legendary service via phone, email, and chat.

Work hours are 12:30 PM to 9 PM, four weekdays and one weekend day, with a $2 per hour shift differential and pay from $28 to $33 per hour. We provide training, growth opportunities, and strong benefits to help you succeed.

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Uline is seeking a Bilingual Customer Support Specialist for our California branch in Ontario. You'll handle orders, answer product and shipping questions, and deliver legendary service via phone, email, and chat.

Work hours are 12:30 PM to 9 PM, four weekdays and one weekend day, with a $2 per hour shift differential and pay from $28 to $33 per hour. We provide training, growth opportunities, and strong benefits to help you succeed.