Customer Support Specialist — $27–$32/hr + $2 Shift Diff

Uline; Riverside (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid time off

Tuition assistance

Job summary

Uline is seeking a Customer Support Specialist at our California branch in Ontario. You will help customers by processing orders, recommending products, and resolving inquiries with speed and accuracy. Join a family-owned company known for its training, tools, and career growth.

Full-time hours are 1:30 PM to 10 PM with a shift differential and competitive pay from $27 to $32 per hour. You will build relationships via phone, email and chat, and you'll have access to extensive benefits and a

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Communication skills

Problem solving

Active listening

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Support Specialist at our California branch in Ontario. You will help customers by processing orders, recommending products, and resolving inquiries with speed and accuracy. Join a family-owned company known for its training, tools, and career growth.

Full-time hours are 1:30 PM to 10 PM with a shift differential and competitive pay from $27 to $32 per hour. You will build relationships via phone, email and chat, and you'll have access to extensive benefits and a