Bilingual Customer Support Specialist – Afternoon Shift

Ninesmw; California; On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Paid time off

Tuition assistance

Fitness center

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, packaging and industrial supplies, seeks a Bilingual Customer Support Specialist in Ontario, CA. The role pays from $28 to $33 per hour with a $2 shift differential and requires resolving inquiries with urgency and care.

Full-time, on-site with training and growth opportunities. Shift is 12:30 PM to 9 PM, four weekdays and one weekend day, supporting customers via phone, email, and chat.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train the right candidate.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert!
• We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, packaging and industrial supplies, seeks a Bilingual Customer Support Specialist in Ontario, CA. The role pays from $28 to $33 per hour with a $2 shift differential and requires resolving inquiries with urgency and care.

Full-time, on-site with training and growth opportunities. Shift is 12:30 PM to 9 PM, four weekdays and one weekend day, supporting customers via phone, email, and chat.