Bilingual Overnight Support Specialist — Career Growth

Uline; Anaheim (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Tuition Assistance Program

Paid holidays

Generous paid time off

Job summary

Uline, California Branch, is seeking an Overnight Bilingual Customer Support Specialist in Ontario, CA. You will build customer relationships, provide solutions, and deliver legendary service.

This is a full-time, on-site role with training and growth opportunities, and you will work Friday–Tuesday from 9 PM to 5:30 AM. Company benefits include health insurance, a 401(k) with matching, tuition assistance, paid holidays, and generous PTO.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, California Branch, is seeking an Overnight Bilingual Customer Support Specialist in Ontario, CA. You will build customer relationships, provide solutions, and deliver legendary service.

This is a full-time, on-site role with training and growth opportunities, and you will work Friday–Tuesday from 9 PM to 5:30 AM. Company benefits include health insurance, a 401(k) with matching, tuition assistance, paid holidays, and generous PTO.