Bilingual Customer Support Specialist — Growth & Training

Uline; Ontario (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuse Programs

Paid holidays

Paid time off

Tuition assistance

On-site facilities

Job summary

Uline, a family-owned company, is seeking a Bilingual Customer Support Specialist at our California Branch in Ontario, CA. You will process orders, provide product guidance and support via phone, email and chat to deliver legendary service. Training is provided for growth within a growing company.

Join a team that values strong communication, problem solving and a commitment to customer success, with full-time hours and competitive hourly pay.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Excellent communication

Problem solving

Listening skills

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company, is seeking a Bilingual Customer Support Specialist at our California Branch in Ontario, CA. You will process orders, provide product guidance and support via phone, email and chat to deliver legendary service. Training is provided for growth within a growing company.

Join a team that values strong communication, problem solving and a commitment to customer success, with full-time hours and competitive hourly pay.