Evening Customer Support Specialist — Growth & Training

Uline; Ontario (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Generous paid time off

Tuition Assistance Program

Job summary

Uline is seeking a Customer Support Specialist for its California Branch in Ontario, CA. Pay ranges from $27 to $32 per hour, plus a $2 shift differential, with full-time hours and on-site work.

You will deliver fast, friendly, and legendary service, supported by thorough training and tools to help you succeed. Responsibilities include processing orders, offering product recommendations, resolving inquiries, and building lasting customer relationships via phone, email and chat.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Communication

Listening

Customer service

Education

High school diploma

Bachelor's degree (preferred)

Job description

Uline is seeking a Customer Support Specialist for its California Branch in Ontario, CA. Pay ranges from $27 to $32 per hour, plus a $2 shift differential, with full-time hours and on-site work.

You will deliver fast, friendly, and legendary service, supported by thorough training and tools to help you succeed. Responsibilities include processing orders, offering product recommendations, resolving inquiries, and building lasting customer relationships via phone, email and chat.