Bilingual CSR & Sales Support – Building Materials

SRS Distribution Inc.; Ogden (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off (vacation, sick, HOL, BH

Medical, dental, vision benefits

Flexible spending accounts

Company paid life and short-term/long‑

Disability insurance

Job summary

SRS Distribution Inc. in Ogden, UT is hiring a Customer Service Representative to engage with walk-in customers, support sales, and coordinate with drivers and warehouse teams. The role emphasizes outstanding service, accurate records, and bilingual capabilities to broaden customer reach.

The successful candidate will handle inquiries via phone, email, and in person, process ERP transactions, and contribute to sales growth while upholding company values in a fast-paced on-site environment.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Bilingual (English/Spanish) preferred
• Intermediate ERP system skills for transaction management
• Experience in B2B relationship management within building materials distribution

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

CRM systems

Sales support

Team collaboration

Interpersonal skills

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM software

ERP software

Job description

SRS Distribution Inc. in Ogden, UT is hiring a Customer Service Representative to engage with walk-in customers, support sales, and coordinate with drivers and warehouse teams. The role emphasizes outstanding service, accurate records, and bilingual capabilities to broaden customer reach.

The successful candidate will handle inquiries via phone, email, and in person, process ERP transactions, and contribute to sales growth while upholding company values in a fast-paced on-site environment.