Bilingual Customer Support Associate

Helm Bank USA; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A banking institution in Miami seeks a Support Center Representative to provide excellent customer service. The ideal candidate will have strong communication skills, be bilingual in English and Spanish, and possess at least one year of customer service experience. Responsibilities include assisting customers with account inquiries, resolving issues at first contact, and maintaining detailed records in the CRM system. This full-time position offers a dynamic environment focused on delivering quality customer interactions.

Qualifications

• Minimum one year of customer service experience, preferably in banking.
• Ability to build and maintain collaborative relationships.
• Strong problem-solving skills focused on customer needs.

Responsibilities

• Deliver excellent customer experiences through phone, email, and live chat.
• Resolve complaints promptly at first contact according to procedures.
• Document interactions within the CRM system to track customer queries.

Skills

Excellent customer service skills

Bilingual in English and Spanish

Advanced skills with Microsoft Office

Detail oriented

Strong team working ability

Education

High School Diploma or equivalent

Job description

A banking institution in Miami seeks a Support Center Representative to provide excellent customer service. The ideal candidate will have strong communication skills, be bilingual in English and Spanish, and possess at least one year of customer service experience. Responsibilities include assisting customers with account inquiries, resolving issues at first contact, and maintaining detailed records in the CRM system. This full-time position offers a dynamic environment focused on delivering quality customer interactions.