Bilingual Customer Service & Sales Specialist (EN/ES)

UniVista Insurance Services; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading insurance provider in Miami is seeking a Bilingual Customer Service Representative to manage customer inquiries and promote products. Candidates must be proficient in both English and Spanish, demonstrating strong communication and problem-solving skills. Experience in customer service, ideally in the insurance sector, is preferred. This role emphasizes providing efficient and personalized customer support in a fast-paced environment.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• Previous experience in a call center or customer service role is preferred.
• 1-year customer service experience preferred, preferably in an insurance-related field.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Utilize problem-solving skills to address inquiries and complaints.
• Engage with customers to offer personalized solutions and recommendations.

Skills

Bilingual proficiency in English and Spanish

Verbal communication skills

Problem-solving skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office applications

Job description

A leading insurance provider in Miami is seeking a Bilingual Customer Service Representative to manage customer inquiries and promote products. Candidates must be proficient in both English and Spanish, demonstrating strong communication and problem-solving skills. Experience in customer service, ideally in the insurance sector, is preferred. This role emphasizes providing efficient and personalized customer support in a fast-paced environment.