Bilingual Member Care Specialist (English/Spanish)

Doctors HealthCare Plans, Inc.; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare services organization in Miami is seeking a Member Services Representative to offer support to members and caregivers. This role involves responding to inquiries via phone and email, documenting interactions, and proactive member outreach regarding benefits. The ideal candidate will have customer service experience, be fluent in English and Spanish, and possess strong communication and conflict management skills. A high school diploma is necessary, and prior healthcare experience is preferred.

Qualifications

• 1+ years of customer service experience required.
• Prior health care and call center experience beneficial.
• Ability to manage difficult callers with exceptional communication skills.

Responsibilities

• Respond to member inquiries with effective service.
• Document all member interactions in the system.
• Coordinate with departments for member requests.

Skills

Customer service experience

Fluent in English and Spanish

Conflict management skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A healthcare services organization in Miami is seeking a Member Services Representative to offer support to members and caregivers. This role involves responding to inquiries via phone and email, documenting interactions, and proactive member outreach regarding benefits. The ideal candidate will have customer service experience, be fluent in English and Spanish, and possess strong communication and conflict management skills. A high school diploma is necessary, and prior healthcare experience is preferred.