Bilingual Customer Care Associate (Spanish/English)

Commerce Bank; St. Louis (MO); On-site; USD 24,796 - 30,444; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid vacation

Paid personal time

Training and coaching

Flexible schedules

Job summary

A financial services institution in St. Louis is looking for a Bilingual Customer Service Associate to provide high-level customer support via phone, chat, and email. The ideal candidate will be fluent in Spanish and English, possess strong communication and detailed organizational skills, and have experience in customer service or call centers. This full-time role offers competitive pay ranging from $18.00 to $22.10 per hour along with excellent benefits and professional growth opportunities.

Qualifications

• Fluent in Spanish and English, written and verbal required.
• 1+ year related customer service experience required.
• 1+ years of call center and/or financial service preferred.

Responsibilities

• Provide a high level of customer service and support to external customers.
• Support inquiries received via live chat, email or telephone.
• Authenticate callers to ensure customer and bank protection.

Skills

Customer satisfaction

Bilingual in Spanish and English

Attention to detail

Interpersonal communication

Organizational skills

Ability to work in high-paced environment

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A financial services institution in St. Louis is looking for a Bilingual Customer Service Associate to provide high-level customer support via phone, chat, and email. The ideal candidate will be fluent in Spanish and English, possess strong communication and detailed organizational skills, and have experience in customer service or call centers. This full-time role offers competitive pay ranging from $18.00 to $22.10 per hour along with excellent benefits and professional growth opportunities.