Bilingual Customer Support Specialist I - Spanish

First Bank (FBNC); Wilmington (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional bank is seeking a Customer Support Specialist-Bilingual to provide effective service to Spanish-speaking clients through various communication channels. This position requires addressing customer inquiries about banking products, processing requests, and maintaining high standards of service excellence. The ideal candidate must be fluent in both English and Spanish, possess strong communication skills, and have experience in a customer service role. This full-time role includes handling confidential information and working in a professional office environment.

Qualifications

• Bilingual skills in Spanish and English are required.
• Strong organization and time management skills are essential.
• Ability to work with minimal supervision and prioritize tasks.

Responsibilities

• Provide service to Spanish-speaking customers over calls and messages.
• Assist with customer inquiries related to banking transactions.
• Identify cross-sell opportunities for customers.

Skills

Bilingual in Spanish and English

Customer service orientation

Excellent communication skills

Problem-solving abilities

Education

High school diploma or GED

Tools

Computer terminal operation

Word processing software

Spreadsheet software

Job description

A regional bank is seeking a Customer Support Specialist-Bilingual to provide effective service to Spanish-speaking clients through various communication channels. This position requires addressing customer inquiries about banking products, processing requests, and maintaining high standards of service excellence. The ideal candidate must be fluent in both English and Spanish, possess strong communication skills, and have experience in a customer service role. This full-time role includes handling confidential information and working in a professional office environment.