Bilingual Call Center - Eligibility Specialist

Myflfamilies; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

A Florida government agency is seeking a Call Center Services Representative in Miami. This full-time role involves providing assistance related to government benefits and requires strong customer service skills. Candidates should have two years of experience in relevant fields and prefer bilingual individuals. Join the team to make a positive impact on the community. The position is office-based with a 40-hour weekly schedule, Monday to Friday.

Qualifications

• Two years of experience in customer service or related fields.
• Ability to attend an 8-12 week mandatory paid training course.
• Bilingual preference in Spanish/English or Creole/English.

Responsibilities

• Answer eligibility questions related to government assistance programs.
• Process eligibility-related work activities within designated timeframes.
• Educate customers on benefits and features of My ACCESS Account.
• Resolve Electronic Benefit Transfer (EBT) card issues.
• Conduct interviews to collect information for eligibility.

Skills

Customer service

Interviewing

Bilingual (Spanish/English or Creole/English)

Computer skills

Job description

A Florida government agency is seeking a Call Center Services Representative in Miami. This full-time role involves providing assistance related to government benefits and requires strong customer service skills. Candidates should have two years of experience in relevant fields and prefer bilingual individuals. Join the team to make a positive impact on the community. The position is office-based with a 40-hour weekly schedule, Monday to Friday.