Bilingual Customer Success & Sales Support Specialist

SRS Distribution; Santa Fe (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

SRS Building Products in Santa Fe, NM is seeking a Customer Service Representative to provide stellar counter and phone service, support sales efforts, and coordinate with drivers and warehouse teams. You will engage with walk-in customers, manage inquiries, and maintain accurate records in the ERP system.

Ideal candidates are proactive, tech-savvy, bilingual English/Spanish, and aligned with our Make Money and Have Fun culture, with growth opportunities in sales or management.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the Make Money and Have Fun culture.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

Active listening

Team collaboration

Bilingual English/Spanish

CRM proficiency

ERP proficiency

Relationship building

Education

High school diploma or equivalent

Associate's or bachelor's in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products in Santa Fe, NM is seeking a Customer Service Representative to provide stellar counter and phone service, support sales efforts, and coordinate with drivers and warehouse teams. You will engage with walk-in customers, manage inquiries, and maintain accurate records in the ERP system.

Ideal candidates are proactive, tech-savvy, bilingual English/Spanish, and aligned with our Make Money and Have Fun culture, with growth opportunities in sales or management.