Bilingual Customer Service & Sales Support Specialist

SRS Distribution Inc.; Salt Lake City (UT); On-site; USD 22,000 - 33,000; Full time

Job summary

SRS Distribution Inc. in Salt Lake City seeks a Customer Service Representative to deliver outstanding counter and phone service, support sales, and coordinate with sales, drivers, and warehouse teams.

The role emphasizes bilingual communication (English/Spanish) and alignment with the company’s Make Money and Have Fun culture. Ideal candidates are proactive, customer-focused, tech-savvy, and capable of maintaining accurate customer records while supporting growth initiatives in a fast-paced,

Qualifications

• 1–2 years of customer service experience.
• Proven phone handling and active listening.
• Familiarity with CRM systems and ERP platforms.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

Active listening

CRM proficiency

ERP proficiency

Teamwork

Safety conscious

Education

High school diploma or equivalent

Associate's or bachelor's in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Distribution Inc. in Salt Lake City seeks a Customer Service Representative to deliver outstanding counter and phone service, support sales, and coordinate with sales, drivers, and warehouse teams.

The role emphasizes bilingual communication (English/Spanish) and alignment with the company’s Make Money and Have Fun culture. Ideal candidates are proactive, customer-focused, tech-savvy, and capable of maintaining accurate customer records while supporting growth initiatives in a fast-paced,