Bilingual Customer Success & Prequalification Specialist

Coast to Coast Auto Group; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Coast to Coast Auto Group seeks a Customer Success Agent to assist potential guests by guiding them through our online application and securing prequalification before appointments. This role focuses on efficient processes to shorten visit times and broaden the pool of qualified buyers for Ride Room.

The Agent will handle outbound calls, prequalification, appointment generation, and ongoing follow-up, ensuring a friendly, professional customer experience at every interaction.

Qualifications

• Education:
• Experience:
• Specific Skills: Bilingual
• Personal Characteristics: Committed to Self-Development and Learning
• Certifications:
• Licenses:
• Physical abilities: Able to lift minimum of 10lbs; Bending and lifting: Yes; Climb up and down ladders: Yes; Other:

Responsibilities

• Ability to use a business computer.
• Serve our customers with great attitude.
• Generate outbound calls.
• Prequalify potential customers.
• Generate appointments.
• Consistent follow up with our customers.

Skills

Bilingual

Job description

Coast to Coast Auto Group seeks a Customer Success Agent to assist potential guests by guiding them through our online application and securing prequalification before appointments. This role focuses on efficient processes to shorten visit times and broaden the pool of qualified buyers for Ride Room.

The Agent will handle outbound calls, prequalification, appointment generation, and ongoing follow-up, ensuring a friendly, professional customer experience at every interaction.