Customer Success Agent, Houston

Coast to Coast Auto Group; Houston (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Coast to Coast Auto Group seeks a Customer Success Agent to assist potential guests by guiding them through our online application and securing prequalification before appointments. This role focuses on efficient processes to shorten visit times and broaden the pool of qualified buyers for Ride Room.

The Agent will handle outbound calls, prequalification, appointment generation, and ongoing follow-up, ensuring a friendly, professional customer experience at every interaction.

Qualifications

• Education:
• Experience:
• Specific Skills: Bilingual
• Personal Characteristics: Committed to Self-Development and Learning
• Certifications:
• Licenses:
• Physical abilities: Able to lift minimum of 10lbs; Bending and lifting: Yes; Climb up and down ladders: Yes; Other:

Responsibilities

• Ability to use a business computer.
• Serve our customers with great attitude.
• Generate outbound calls.
• Prequalify potential customers.
• Generate appointments.
• Consistent follow up with our customers.

Skills

Bilingual

Job description

Reports To

The

Position

Customer Success Agent

Reports To

The Customer Success Agent will report to Ride Room Manager.

Job Overview

Customer Success Agent will assist potential guest on the phone to complete our online application and obtain a prequalification before coming into appointment. Obtaining a prequalification before coming in will minimize time at the location and give guest a fast and easy buying experience and will give Ride Room a larger selection of applications to prequalify from and bring in qualified potential buyers.

Responsibilities And Duties

• Ability to use a business computer
• Serve our customers with great attitude
• Generate Outbound Calls
• Prequalify potential customers
• Generate Appointments
• Consistent follow up with our customers

Qualifications

• Education:
• Experience:
• Specific Skills: Bilingual
• Personal Characteristics: Committed to Self-Development and Learning
• Certifications:
• Licenses:
• Physical abilities: Able to lift minimum of: 10lbs minimum; Bending and Lifting: Yes; Climb up and down ladders: Yes; Other: