Customer Success Agent, Oklahoma

Coast to Coast Auto Group; Oklahoma City (OK); On-site; USD 38,000 - 48,000; Full time

Job summary

An automotive service provider in Oklahoma City is seeking a Customer Success Agent to assist potential guests with online applications and prequalifications. This entry-level role requires great customer service skills and the ability to generate calls and appointments. Bilingual candidates are preferred as consistent follow-up with customers is essential. This full-time position aims to provide a fast and easy buying experience for guests while boosting appointment generation.

Qualifications

• Ability to work with customers on the phone to assist with online applications.
• Commitment to self-development and learning.

Responsibilities

• Assist potential guests over the phone.
• Generate outbound calls and appointments.
• Consistently follow up with customers.

Skills

Bilingual

Customer service attitude

Computer skills

Job description

Customer Success Agent, Oklahoma – Coast to Coast Auto Group

Reports To: Ride Room Manager

Job Overview

Customer Success Agent will assist potential guests on the phone to complete our online application and obtain a prequalification before coming into appointment. Obtaining a prequalification before coming in will minimize time at the location and give guest a fast and easy buying experience, and will give Ride Room a larger selection of applications to prequalify from and bring in qualified potential buyers.

Responsibilities And Duties

• Ability to use a business computer
• Serve our customers with great attitude
• Generate outbound calls
• Prequalify potential customers
• Generate appointments
• Consistent follow up with our customers

Qualifications

• Education: (not specified)
• Experience: (not specified)
• Specific Skills: Bilingual
• Personal Characteristics: Committed to Self-Development and Learning
• Certifications: (none specified)
• Licenses: (none specified)
• Physical Abilities:
  • Able to lift a minimum of 10 lbs
  • Bending and lifting: Yes
  • Climb up and down ladders: Yes
  • Other: (not specified)

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Automotive