Customer Success Agent, Oklahoma

Coast To Coast Motors; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional automotive company in Oklahoma City is seeking a Customer Success Agent to assist potential guests with completing online applications for prequalification. This role emphasizes providing a great customer service experience and generating appointments. Candidates should demonstrate self-development commitment and have strong computer and customer service skills. This position aims to streamline the buying process for potential buyers.

Qualifications

• Committed to self-development and learning.
• Great attitude towards serving customers.

Responsibilities

• Assist potential guests over the phone with online applications.
• Prequalify potential customers for appointments.
• Follow up consistently with customers.
• Generate Appointments
• Consistent follow up with our customers

Skills

Computer skills

Customer service skills

Appointment generation

Follow-up skills

Job description

The Customer Success Agent will report to Ride Room Manager.

Job Overview

Customer Success Agent will assist potential guest on the phone to complete our online application and obtain a prequalification before coming into appointment. Obtaining a prequalification before coming in will minimize time at the location and give guest a fast and easy buying experience and will give Ride Room a larger selection of applications to prequalify from and bring in qualified potential buyers.

Responsibilities and Duties

The CSA must be able to:

• Ability to use a business computer
• Serve our customers with great attitude
• Prequalify potential customers
• Generate Appointments
• Consistent follow up with our customers

Qualifications

The minimum qualifications for this position are:

• Personal Characteristics: Committed to Self-Development and Learning